Paperless office in 2014 not emailing the correct PDF's

SOLVED

We upgraded from 4.5 to 2014 in October and are now noticing that customers are occasionally getting the wrong PDF's emailed to them. We have Paperless Office set up to email our Sales Orders as a confirmation to customers so they can check the items and quantities before we ship. We have now heard from 2 different customers within a week that they are having seemingly random sales orders emailed to them instead of their own. One customer had an incorrect sales order emailed that was from an account without Paperless Office set up. This seems like there are some sort fields or something out of whack but I have not been able to find any clearing utilities for Paperless Office. We use a remote desktop connection and the emails are coming to the customer  from a no-reply email address. Does anyone have any suggestions?

  • 0
    Possibly rebuild key files and sort files on a/r and s/o????
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    verified answer
    Hi,

    I hope you're still not having trouble with this two months later. I stumbled across this post looking for assistance with a different Paperless issue.

    I had a client with a very similar issue to yours, and Sage support was able to figure it out. It occurred when two people were running statements simultaneously + having "use lockfile" disabled under the PL_AdvancedOptions_UI utility. (Note: "use lockfile" is a per-company setting.)

    Sage noted that it used to be a common fix to disable that setting in earlier versions of Sage 100/MAS90, but shouldn't be necessary with newer versions. If I were to guess, it would be the point where they switch to the "Sage 100 PDF Converter" in 2014, Product Update 4.

    Regards,
    Mark
  • 0 in reply to Mark A
    Thanks so much, yes this does seem to be the issue! We found that Paperless Office was getting the files mixed up when we had 2 users printing at the same time. Files were crossing over and I could see the error in the Paperless Viewer. I didn't know this setting existed though so this should be a great fix.