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Direct Deposit file slow creation in 2018

Posted By BBowers01 over 5 years ago

Two clients have reported that creating the Direct Deposit file (for MANUAL sending to the bank) has slowed considerably in 2018. Both clients are on 2018 Standard - one on update 3 and one on update 4. Both are on standard networks, not Citrix, etc. One client is reporting it takes almost 10 minutes to create the file, which used to take about 1. Anyone else had this issue?

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0 KSouthern over 5 years ago

We are having the same issue. We just started using the payroll direct deposit and it is taking so long I thought it had stopped working. Any advise would be greatly appreciated. We are also on 2018 Standard update 4.
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0 KSouthern over 5 years ago

We are having the same issue. We just started using the payroll direct deposit and it is taking so long I thought it had stopped working. Any advise would be greatly appreciated. We are also on 2018 Standard update 4.
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0 Kent Mackall over 5 years ago in reply to KSouthern

Greetings,

Are you also using the Manually Send ACH File option to process Direct Deposits? If so, please see my earlier post in this thread. If you are using the Sage 100 Direct Deposit Service then please contact Customer Support so that they can work with you to try and identify any issue.

Thank you,

Kent
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Direct Deposit file slow creation in 2018

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