Direct Deposit file slow creation in 2018

Posted By BBowers01 over 5 years ago

Two clients have reported that creating the Direct Deposit file (for MANUAL sending to the bank) has slowed considerably in 2018. Both clients are on 2018 Standard - one on update 3 and one on update 4. Both are on standard networks, not Citrix, etc. One client is reporting it takes almost 10 minutes to create the file, which used to take about 1. Anyone else had this issue?

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0 Linda KR over 5 years ago

There was a defect on version 2.18.4.0 and prior payroll regarding direct deposits. It was noted there was slowness due to the number of entries this issue caused. Take a look at kb's 93539 or 93616 to Download PR6007t for version PR 2.18.4.0 to fix this issue. This will also be fixed on PR update 2.18.5.0 when released targeted for Nov 2018.
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0 BBowers01 over 5 years ago in reply to Linda KR

Linda - that fix indicates it is only the Payroll Register Update program. I'm going to install and try, but just concerned because the issue is actually during the "Direct Deposit Processing" menu option.

FOLLOW UP - the fix did not help my client
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0 BBowers01 over 5 years ago in reply to Linda KR

Linda - that fix indicates it is only the Payroll Register Update program. I'm going to install and try, but just concerned because the issue is actually during the "Direct Deposit Processing" menu option.

FOLLOW UP - the fix did not help my client
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0 zip over 5 years ago in reply to BBowers01

Hmm, no response from Linda?
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Direct Deposit file slow creation in 2018

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