Sage 100

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Refund AR via wire

Posted By jah72773 over 6 years ago

We have a customer in the UK that returned parts on different invoices. We already applied their wire and the invoices have a zero balance.

I wired the refund to them, but I don't know how to book the entry. I need to offset cash. The parts were not put back into inventory.

What do I do?

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Sage100User over 6 years ago

Did you create a credit memo for the items (and mark them drop ship to not put them back into inventory)? If so then you'd have a negative on the customer's account. Use cash receipts entry to create a negative receipt which would be the wire you sent back to them and offset against the credit on account.
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Sage100User over 6 years ago

Did you create a credit memo for the items (and mark them drop ship to not put them back into inventory)? If so then you'd have a negative on the customer's account. Use cash receipts entry to create a negative receipt which would be the wire you sent back to them and offset against the credit on account.
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jah72773 over 6 years ago in reply to Sage100User

Thank you!
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Sage 100

Refund AR via wire

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