What shows on their account? Do you see the credit memos as open items or do you see the invoices with negative balances? Basically in cash receipts you just select whatever you see. Also have you posted the credit memos?

I can't see the credits and I think this is because I applied them to invoices. When I look at the individual credit in invoice history, I see that they are still open. I think I screwed up when I chose to apply them to invoices that were already paid or paid shortly after I issued the credits. The customer paid the original invoices in full.

I can't see the credits and I think this is because I applied them to invoices. When I look at the individual credit in invoice history, I see that they are still open. I think I screwed up when I chose to apply them to invoices that were already paid or paid shortly after I issued the credits. The customer paid the original invoices in full.

I went into the test environment and tried applying the cash as PP, but it didn't clear the CM. It looks like the amounts for the CM are sitting in our freight GL account.