Explore will not open on my computer but will on others

All of the sudden explore won't work on my computer. I have logged into Sage on other computers and my login allows me to access Explore.

What can I do? I read Solution ID: 111941 in the Knowledge base, but I can't find System Manager in Sage 100cloud Advanced 2020 (Version 6.20.2.0). I also read in another post that Sage may be pointing to the wrong Excel? How do I figure out that?

  1. Go to System Manager, Maintenance, Security Groups
  2. Select the Security Group to grant access
  3. Choose Module ID BE
  4. Explore views for all modules are listed
  5. Choose the desired Task(s) to grant access

Thank you!

Jennifer

Parents
  • 0

    Depending on the version of Sage 100 you are on, what we have done in the past is have the user login and change to the Classic view, open Explore and then exit out.  Log back in and change back to the Standard view.  Then it seems to work...

    Sue

Reply
  • 0

    Depending on the version of Sage 100 you are on, what we have done in the past is have the user login and change to the Classic view, open Explore and then exit out.  Log back in and change back to the Standard view.  Then it seems to work...

    Sue

Children