Have support hours changed?

Question

I received a call from a Sage Tech last night after hours (for me, at least, on the East Coast). The message suggested I call back between 8:00 AM and 6:00 PM Eastern Time. It is now quarter after 8 in the morning, Eastern Time, and after going through the prompts for Sage 100, open case, I heard the message that: "Our phone lines are closed right now. Please try us again during office hours.." 
 Strange.

Wayne Schulz · Accepted Answer

This link says 9 am to 8 pm ET

Erzsi_I · Answer

Hi rclowe , 
 Thanks for reaching out. Our standardized customer support and service hours for the majority of Sage products across North America, including phone and chat, are from 9 a.m. to 8 p.m. ET, Monday through Friday, excluding holidays. 
 It's possible that the message you received was an error or outdated. We apologize for any inconvenience this may have caused. Please try reaching out again during the stated hours. Additionally, ou r Knowledgebase and Community Hub are available 24/7 for support with all Sage products. 
 If you continue to experience issues or have further questions, don't hesitate to let us know. We're here to help. 
 Warm Regards, Erzsi

Sage 100

Have support hours changed?

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