The most common error in web screens appears during login.
This error is an Unexpected error:
An unexpected problem has occurred. Please try again or contact your administrator for assistance.
What to look for:
- Check <Sage Programs>\Online\Web\Logs\trace.log
- This debug file is populated with errors during startup and login. Note the timestamp is GMT time
- Each section will give some feedback to what is occurring.
- Check <Sage Programs>\Online\webapi\logs\trace.log
- This trace file would be for webapi connections
- Most errors are related to connection to database,
- Usually a HRESULT error message. (Portal database is not connecting or defined)
- mscorlib error not could not find dbconfig.xml
- The remote certificate is invalid according to validation procedure (DSN is not connecting on web server.