Thank you for your post Abenaki Ottawa, and for your answers Ross Nicholson & 1481899. The Sage 300 Support team advised the following as well:

• The most current product update needs to be in place for the version installed (2019 PU2 or 2018 PU5)
• The current System Manager serial number needs to be applied to the client’s installed copy of Sage 300 (depending on your access, this number should be visible in the Customer Portal or Partner Portal page)
• The current system manager serial number will be for the 2020 version.  This can be applied to the client’s install even if they have 2019 or 2018, as long as they are on a current product update.

• Once the system manager serial number has been applied, the “refresh” button should be pressed

Hope this helps clarify what to do for others!

Warm Regards,
Erzsi

Will Sage be sending out an email to notify end users of the fix?

Will Sage be sending out an email to notify end users of the fix?

Hi Abenaki -

I agree, and I appreciate you starting the conversation!

I have just posted this information to the Sage City Announcements, News & Alerts forum for Sage 300 here: https://www.sagecity.com/support_communities/sage300_erp/f/sage-300-announcements/131902/error-a-problem-occurred-and-a-valid-license-for-this-product-cannot-be-found. Users that are subscribed to that forum will receive an email notifying them of the post. 

Thanks,

Rachel