Is there a way to edit OE invoices in AR?

We use OE module to create invoices selling stock and non-stock inventory items from IC module.  Sometimes there are errors on the OE invoices that need to be changed such as wrong taxes charged, unit prices don't match customer PO, etc.  Sometimes the customer has returned the invoice and asked to have something even as simple as the ship to address modified but does not want a new invoice.

In the AR Setup > Options screen, there is an option for "Editing external batches" which I have checked.  Now I can edit unposted OE invoice batches in AR.  My challenge now is to be able to print the modified OE invoice from AR but have it look like an OE invoice.  Is this possible?  I don't want to change items but may need to change selling prices.

Is what I have described even possible or do I have to go back to creating "dummy" invoices in Excel/Word?

Thanks in advance for any help offered.

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  • Hi David,

    Because in almost all cases transactional information flows down-stream only (OE --> AR --> GL), modifying a batch that originated "upstream" would be a recipe for trouble. The simple answer from a system perspective would be the steps you outlined (although the PO portion can be skipped). Your likely to achieve best results managing the entry process where possible and then dealing with the exceptions when they come up.

    Good luck,

    Shane
  • Thanks Shane. I agree with you on all points and that is my ultimate goal. Easier to fix human errors than trying to get the system to compensate.
  • 0 in reply to David Roberts
    Unfortunately OE invoices are not editable once they are posted. AR invoices are a different animal and cannot be used to change/modify OE invoices - the data is simply not there. Changing ship to addresses may seem simple, but there can be sales tax differences. It is best to use the proper transactions to correct the errors in order to get the accounting and reporting correct. Sometimes the simplest is to credit an invoice and create a new one - use the original invoice number and append a suffix to make it unique. Yes I know it is an inconvenience.
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  • 0 in reply to David Roberts
    Unfortunately OE invoices are not editable once they are posted. AR invoices are a different animal and cannot be used to change/modify OE invoices - the data is simply not there. Changing ship to addresses may seem simple, but there can be sales tax differences. It is best to use the proper transactions to correct the errors in order to get the accounting and reporting correct. Sometimes the simplest is to credit an invoice and create a new one - use the original invoice number and append a suffix to make it unique. Yes I know it is an inconvenience.
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