We've had success with Visual CUT (https://milletsoftware.com/Visual_CUT.htm) in the past with this.  It does take a little work to implement it but it would allow you to generate either emails or printed copies based on the customer preference, automatically (based on a schedule or on demand).  There are other Crystal automation tools that are out there. PrintBoss is another excellent program to consider since it too could do that type of routing and it offers all sorts other benefits as well.

We've had success with Visual CUT (https://milletsoftware.com/Visual_CUT.htm) in the past with this.  It does take a little work to implement it but it would allow you to generate either emails or printed copies based on the customer preference, automatically (based on a schedule or on demand).  There are other Crystal automation tools that are out there. PrintBoss is another excellent program to consider since it too could do that type of routing and it offers all sorts other benefits as well.

This sounds like something we may need to look into! Thanks for the references!