Bank Reconciliation Status show "Not Posted"

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Hi 

I have a deposit batched posted with 14 entries, and Entry no. 9 has repeated in bank recon with status show "Not Posted" in bank recon. This repeated entry actually was already replaced with a other details. Somehow it show in the bank recon and not allow to edit or change the status. Anyone can advice how to remove or fix this error?

Many thanks.

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  • 0

    Hi ,

    Thanks for reaching out. Did you ever find a resolution to this issue? If you are still looking for guidance, please let us know and we can try to point you in the right direction or suggest some resources or next steps.

    Warm Regards,
    Erzsi

  • 0 in reply to Erzsi_I

    Hi Erzsi

    Thank for the reply. This error still pending and now we have another batch with the same error.

    According to our local service provider, this will need to send back to Sage to fix as seems like is data corruption. Currently still pending as Users have urgent task to finish before sent. It will be much better if this error can be solve by ourselves. 

    Please guide. Thanks.

Reply
  • 0 in reply to Erzsi_I

    Hi Erzsi

    Thank for the reply. This error still pending and now we have another batch with the same error.

    According to our local service provider, this will need to send back to Sage to fix as seems like is data corruption. Currently still pending as Users have urgent task to finish before sent. It will be much better if this error can be solve by ourselves. 

    Please guide. Thanks.

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