You're making a simple mistake.  Review your dates.  Check the Customer Inquiry.

Hello,  tks for your response.  in verifying the pmt it was applied on Nov 20th, 2023 and the batch posted the same day.  I can see the pmt in the cust inquiry section but if i pull out a statement it show up as unpaid?

Apply the payment to the invoice

the pmt was applied to the invoice - this is where the issue lays.  so now if i go into the receipts to try to apply the pmt the invoice appear but not the pmt?

Looks like your receipt batch is not posted.

And i verified the batch was posted 

I'd suggest you check for an error batch then.

any other suggestions on how to fix this or is it a glitch in the program?  tks

It's not a glitch, you need to figure it out.

Not a glitch - almost certainly a processing error.  Pending balance means a receipt was entered but not posted.

thank you

hello,  the receipt is entered and posted so why would it show pending?  see below the posted receipt  thank you

Apply the payment to the invoice

i cannot because the pmt is not appearing to be able to apply it

Do an Apply Document entry

no documents appear - this is very strange

Make sure it's not in another unposted receipt batch.

it is not - it is in a posted batch

not sure what to do at this poing

That's not what I mean.  Yes, it was posted.  But make sure it's not inside another an unposted apply document batch.

do you mean in the receipt batch list verify the unposted batches to see if it is there?  if you mean something diff i apologize for not understanding

Look inside all the open AR receipt batches.

yes I verified all the unposted ones and it is not there unfortunately