Hi Shandy have you checked the named range Spec to check its correct, and that the default print driver is a valid printer selected for generating the Preview?  Check the default printer is not a label writer etc.  I'm running Office 365 64-bit with version 2024 and encountering no errors.  Also, try a stock report from \\<sageprogramspath>\GL71A\ENG i.e. Balsum01.xlsx

Hi, Thanks for your reply.

My colleague and I tried to change named range Spec in the excel template, error still there. We did try to print Balsum01.xlsx, but still getting the same error message as mentioned earlier on. Could it be MS Office 2016 64-bit issue? My colleague is able to print the excel without error msg, and she is using MS Office 365 32-bit.

The following picture is the default printer.

Best Regards,
Shandy

Hi Shandy, I don't think its your office edition because the official version 2024 compatibility guide says:

Could you please open Programs and Features on your workstation, select your Office 2016 and select Change -> Quick Repair?  Your office integration components might not be installed properly and this should repair them.

Hi, repair office did not work. :( 

Best Regards,
Shandy

Hi, repair office did not work. :( 

Best Regards,
Shandy

Hi laushandy ,  did you change office versions or re-install it after installing Workstation Setup?  All I can think of is to re-install Workstation Setup now.  Other than that, you will need to get in touch with a Sage 300 Business Consultant to log in and resolve it.  Only so much can be done through the forums unfortunately.  Otherwise, re-install Office 2016 32-bit (your product key should work with both) or go to Office 365.  Again, when you change office editions, its a good idea to uninstall/re-install Workstation Setup.  Good luck!