Hi,

It seems when User clicks "Next Number", the system somehow sets the focus to the lkuVendID control because the SetMemoState sub is called upon Vendor validation/lost focus. Do you have any customization with Customizer which sets the focus to the Vendor lookup field?

Garik Melkonyan

www.garikmelkonyan.com

Hi,

It seems when User clicks "Next Number", the system somehow sets the focus to the lkuVendID control because the SetMemoState sub is called upon Vendor validation/lost focus. Do you have any customization with Customizer which sets the focus to the Vendor lookup field?

Garik Melkonyan

www.garikmelkonyan.com

They do not have any customizer customizations in AP.

Have you tried deleting the Citrix profile and allowing it to rebuild?

We get these weird issues in Windows Terminal Server from time to time and it's always user-specific. Deleting the user profile on the terminal server always solves the problem. The next time they login, the profile rebuilds. I'm not sure if Citrix works the same way though.

Sage has seen this issue occur on v.2013 with the July 2013 PU.  Unfortunately we don't have steps to duplicate this issue either, nor do we have a resolution at this time.  Please let us know if any of the suggestions work.  

Thanks,

Jennifer Pitt

I just saw this issue with another client who is running v.7.30. They have ALTEC's doc-Link integration in Process Vouchers. As soon as I disabled the Customizer settings used by doc-Link the issue went away. The odd thing is that there have been no recent changes to these Customizer settings and the client has been running fine for years. Color me confused!