Hello!
I'm experiencing this issue, which is logged in the Knowledgebase as Defect 50044. I have confirmed that the Business Insights tasks do load, but the other tasks do not. Has a resolution for this issue been announced?
Below are some details on my environment.
Sage 500 ERP 2017 (Version 7.80.0.0)
Windows Server 2012 R2 Standard (6.3.9600 Build 9600)
Below are the Tracker results from attempting to launch AR Maintain Customers. It is typical of the results returned for any task other than those for Business Insights.
07:28:48(76939 - 153367371)-****** ENTER InvokeTask :Task ID - 83952612
07:28:48(6 - 153367377)-"Customer Maintenance" - Task Flags, EFW_TF_AUTOLOADUI, EFW_TF_AUTODISPLAYUI, EFW_TF_CHILD, EFW_TF_AUTOSHUTDN
07:28:48(1 - 153367378)-InvokeTask::"Customer Maintenance" - Create Object: arzma001.clsCustMnt
07:28:48(36 - 153367414)-InvokeTask::"Customer Maintenance" - InitializeObject(itDispatch: 102779840, ltContext: 0)
07:28:51(3059 - 153370473)-InvokeTask::"Customer Maintenance" - LoadUI(ltContext: 0)
07:28:51(17 - 153370490)-Application Error: 50003 Unexpected error : occurred At clsCustMnt in Procedure: LoadUI Module: Co.: SOA App. Name: Maintain Customers
07:28:51(1 - 153370491)-Caught Exception: "Customer Maintenance" - OLE Dispatch Error: m_scError:-2147171501(0x8004c353), Desc:Automation error, Help:1000440, Help File-:: System Definition:
07:28:51(0 - 153370491)-InvokeTask::"Customer Maintenance" - QueryShutdown(ltContext: 0)
07:28:51(2 - 153370493)-"InvokeTask" - UnloadUI(ltContext: 102825616)
07:28:51(0 - 153370493)-InvokeTask::"Customer Maintenance" - TerminateObject(ltContext: 0)
07:28:51(2 - 153370495)-ReleaseSystemObject: Object not found.
07:28:51(1 - 153370496)-Caught Exception: "ReleaseSystemObject" - OLE Dispatch Error: m_scError:-2147175422(0x8004b402), Desc:ReleaseSystemObject: Object not found., Help:0, Help File-:: System Definition:
07:28:51(1 - 153370497)-InvokeTask::"Customer Maintenance" - Error: Error #-1 occurred, unable to load the form.
07:28:51(2 - 153370499)-****** EXIT InvokeTask :Task ID - 83952612 :Startup Duration- -153367371 (-153367 seconds)
Jimmy Thomas, Engineer
Blytheco
