Hi Habib,

Thank you for your query.

Unfortunately, Sage 500 v2017 is not supported in Windows 2019 and SQL Server 2019.

The version compatible to SQL 2019 is Sage 500 v2021 and later.

Hope this helps.

Thank you,

TonyD

Thanks for the quick reply.

I'll see what the client wants to do.  Is it possible to upgrade directly to v2023 or do I have to upgrade through all the intermediate versions before getting to 2023?

You need to upgrade to v2019 first before you can upgrade to v2023.

Thanks!

The v2019 upgrade should pull you from v2017.  The v2019 upgrade will pull you to v2018 and then v2019, ideally in a seamless manor.  The v2023 upgrade works similarly as it will will you through all the two previous intermediary versions.  The number of versions back that an upgrade supports is limited as the upgrades get more and more complicated.  We generally support two previous versions per upgrade.  Hope this is clearer and explains why it is this way.

Just note that if upgrading more than one version (2017-> 2018 -> 2019), it should work seamlessly.  However, depending upon your install and customizations, sometimes it is better to run the upgrades one version at a time.

The v2019 upgrade should pull you from v2017.  The v2019 upgrade will pull you to v2018 and then v2019, ideally in a seamless manor.  The v2023 upgrade works similarly as it will will you through all the two previous intermediary versions.  The number of versions back that an upgrade supports is limited as the upgrades get more and more complicated.  We generally support two previous versions per upgrade.  Hope this is clearer and explains why it is this way.

Just note that if upgrading more than one version (2017-> 2018 -> 2019), it should work seamlessly.  However, depending upon your install and customizations, sometimes it is better to run the upgrades one version at a time.

Thanks!