APPCRASH SO/IM/MF

2 weeks ago we upgraded to Sage 2013 October MRU and Citrix 7.5 (2008 r2). We run DC Warehouse so we are unable to upgrade any further at this time. Some users have been experiencing an intermittent generic APPCRASH.. So far it seems to occur in SO sozdj101.exe, MF mfzdb001.exe and IM (rarely)..  mfzdb001.exe has been customized and the other two have not. We are unable to recreate the error and can go a full day without hearing about it. Sometimes all of the user has to do is enter the WO# or SO#  and hit tab then BOOM. This crash has occurred outside of the virtual Citrix environment  which eliminates any server related memory leaks & hot fixes.

I have updated permissions in the registry for the state of the art key, folder permissions for the Sage install, recreated user profiles, MAS500 profiles, replaced the workstation/thin client..

I can't seem to find any info on this.. Anyone have any other ideas I could try?

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    Just a quick update: we were able to recreate the error in the Work Order Maintenance screen so it made things a bit easier to troubleshoot. I have tried the following with no results: .NET 4.0, 4.5.1  and 4.5.2 update, DEP disabled and UAC disabled.

    The very last thing I tried was changing the compatibility mode on the module exe itself to windows xp sp3.. I was not able to recreate the error! Since we have multiple modules that are affected I am testing compatibility mode on businessdesktoploader.exe fingers crossed that this works! So much for 2013 being compatible with windows 7 or server 2008 r2!!

  • 0 in reply to w855173w

    Nice job on the troubleshooting.

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