Sage 500

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Sage's Silver Support Plan Changed to 5 cases per year.

Posted By zus over 6 years ago

Does anyone have current documentation from Sage showing where their Silver support plan changed from 20 cases per year to 5? Our support was changed and we did not receive notification of this change from Sage or our business partner. I can't find anything on Sage's website outlining what's covered under the different support plans.

0 JohnHanrahan over 6 years ago

This happened last year. I called to complain which did nothing. However every time I have had to call support they've been very helpful and if your case is a 'bug' they won't count it against your 5 cases (I think).
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0 zus over 6 years ago in reply to JohnHanrahan

Were you notified in advance of the change?
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0 JohnHanrahan over 6 years ago in reply to zus

I was given no advance notice other than noticing it on the bill. I wish Sage really tried to be our "partner".
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Sage 500

Sage's Silver Support Plan Changed to 5 cases per year.

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