We've been using Sage since 2001.
Since then I've come to know that it's not the time to call for technical support during the 4 weeks surrounding the end of the year.
So why on earth and who on earth thought it wise to roll out an update (2017.1) that not only modifies company data but has had problem after problem getting correctly applied.
How many service plan paying (we're "Platinum" ) customers have you disrupted with and left on their own in this critical period. We can't even leave a message with support.
Major mismanagement in my opinion.
I can only say shame on Sage this time...shame on us next time.