The Wisdom of rolling out 2017.1 Update on 1st Week of the Year

SUGGESTED

We've been using Sage since 2001.  

Since then I've come to know that it's not the time to call for technical support  during the 4 weeks surrounding the end of the year.

So why on earth and who on earth thought it wise to roll out an update (2017.1) that not only modifies company data but has had problem after problem getting correctly applied. 

How many service plan paying (we're "Platinum" ) customers have you disrupted with and left on their own in this critical period.  We can't even leave a message with support.

Major mismanagement in my opinion.  

I can only say shame on Sage this time...shame on us next time.

 

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    Well, in fairness to Sage, 2017.1 was released in November...
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    SUGGESTED

    We did begin this release in November of 2016 but it is possible that you may have just received the prompt to update. Our phone lines are busy this time of year, and while we do not have an option to leave a message, this year we have introduced a callback feature so that you can keep your place in queue and we will contact you when your places comes up so that you can go forward with running your business without having to sit on hold for support.

    As a Platinum or Premium customer, you also have an additional opportunity with your support plan. You can schedule a time for one of our support analysts to call you. For information about scheduling an appointment please visit our knowledgebase and view Article ID 10495