We offer a password buster.  You must send us a copy of your company.  We will change your password and then send it back to you.  You install the company over your existing company and use the new password.  The password we set up for you can be changed once you receive your company file back. 

https://www.bestbusinessstrategies.com/Sage50-Password-Recovery

Kind regards,

Shirley Byard, Owner BestBusinessStrategies.com

i already know the password, the account is locked out. can you unlock a user?

https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=14761&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=5644&cmd=displayKC&dialogID=231674&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true

it has been a couple days now and account is still locked out. 
i saw an old backup was being run with the old admin password. so i updated it and it has verified working but still not letting me login.

I don't know.  I might be able to change the password for you.   What build do you have?