General ledger account

Question

I am seeing in my cost of sales account in the general ledger report amounts that are unknown for only 1 company from the month of July to October. Usually any invoice that is paid goes into cash receipts report but those particular invoices are only showing up in the cost of sales report in general ledger and not in cash receipts report. Is there a reason for this. Have never had this issue before in all the years have used sage 50. This is the first year I see it showing in my 2018 general ledger

Best Business Strategies · Answer

Ok, so it is going to Sales and AR. The Cost of Sales is a "behind the screens" transaction. If you look at the journal button above you will see it says cost of sales to be calculated. 
 Now if you click on related transactions, and drill down on the receipt, it should debit Cash and credit AR 
 This receipt should show on your receipts journal!

Best Business Strategies · Answer

It should show up in all of the journals. It would hit cost of sales when you sell your item. 
 On the invoice, the system removes the item from Inventory, records the cost of the item sold in cost of sales, records the income (what you sold it for) and records the amount to be paid by the customer in Accounts Receivable. 
 When paid it takes it out of Accounts Receivable and puts the money in the cash account. 
 Your transaction should hit all of these journals. 
 If it does not, you may wish to run Data Verification. Turn back to period 1, Go to File > Data verification. 
 Run both tests Two times IF you get errors the first time. If you don't get errors, you do not need to run it again. 
 Do not write over the original backup you make in this process. You may need it if you have data corruption and need a data repair.

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General ledger account

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