I think you may be able to see what you have in your Customer Portal. https://customers.sagenorthamerica.com/irj/portal/anonymous/login

If you purchased your software from a Sage 50 Certified Consultant, contact them.  They can see what you have for sure. 

Shirley Byard, Owner BestBusinessStrategies.com

I have complained about this for years. It's ridiculous that a company whose software is used by millions of people to produce invoices can't produce a coherent invoice themselves. Who, other than Sage, sends out invoices that don't explained exactly what a customer is being billed for? I don't understand why they can't list how much is being charged for the core software and then each add-on such as payroll, e-Filing, premium support, multi-user Sage Drive, etc.

okay, but what exactly in the portal would I need to look at.?

my point exactly.  

They are not a software company, but SiriusXM Radio and DirecTV are just as bad.  I don't trust any company that wants to keep CC info on file for automatic renewals that randomly change the billing amount with no explanation.

Hi moabbit, I just sent you a private message so that we can assist you. Thank you.

I received a detailed invoice by email this year for our renewal (in August).  When I complained about the 35% price increase and no change in services, I was told we would receive a partial refund.  To date, no refund has been received and our account rep has been ignoring my phone calls and emails for over a month.

My complaint about their annual subscriptions is that they change what a plan is called and increase the cost, even though there hasn't been any change in services.   Also, the fact that their website advertises one price and then they charge us more than double that cost.  ("That's just a one year introductory price" - something it DOESN'T say on the site). 

I replied to your message with contact info.

I agree.  Did your renewal invoice actually detail what you were getting?  Ours just said "sage 50C annual subscription" and was just 10% increase over last year.  The invoice didn't detail  what was included in the renewal.  I can't find on the website any pricing for Sage50 -- I wonder if everyone is paying the same price for the same product?  We are looking to switch to Quickbooks

Well, it says Sage50 C US Edition Annual Subscription, 5 users.  There's another line for Cloud Services, which we don't use and I asked to have it removed.  At first they said it couldn't be removed and I fought them on it, since it's listed as a separate item.   Our renewal was over $1000 higher than last year.  Ridiculous.

Unfortunately, I do not see any unread messages; however, our Digital Services team was able to provide me with your contact information, so I will forward along to someone here at Sage and request they reach out to you.