My system attempted to update from 2019 to 2020 and failed resulting in a loss of all payroll and company information. After two attempts by tech support to recover data over two days there last comment was Sage was never meant to be a back up ! I have spent many hours waiting on hold or for a call back by tech support to get poor treatment and excuses for there sub standard service and software. I am now waiting on a level two technician to call me back and don't feel anything will come of it. The level one technician deleted both Sage Drive companies and all back up files are missing for the entire year.    

Good luck to you all !