General Ledger with a Balance but no Debit or Credit

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Hey Everyone,

     I've been searching Sage City for a few months looking for a solution to my problem but haven't been able to find an answer or a post similar to my issue. Our General Ledger has a GL with a Balance starting in 09/2019, but there are no Debits or Credits creating the amount, just the Balance. It is throwing our <Standard> Balance Sheet off by the same amount; Total Assets being higher than Total Liabilities & Capital by the exact amount (the direct line in the Balance Sheet affected is AR). How do I remove the errant balance? I've called Sage a few times and all we do are the Integrity Checks and Data Verification. I have also tried doing a Journal to remove the balance within the same Month and Year, but that did not correct the error.

Thank you in advance!

Currently running Sage 50 Quantum Accounting 2020, Build 27.1.00.0154

This is what the General Ledger looks like:

Date Reference Jrnl Trans Description Debit Amt Credit Amt Balance
1/1/19 Beginning Balance
2/1/19 Beginning Balance
3/1/19 Beginning Balance
4/1/19 Beginning Balance
5/1/19 Beginning Balance
6/1/19 Beginning Balance
7/1/19 Beginning Balance
8/1/19 Beginning Balance
9/1/19 Beginning Balance 1,067.90
10/1/19 Beginning Balance 1,067.90
11/1/19 Beginning Balance 1,067.90
12/1/19 Beginning Balance 1,067.90
12/31/19     Ending Balance     1,067.90