Announcement!
This is a notification for product news or an alert. If you have a question, please start a new discussion

Don't push product update notifications until product is stable

Going forward, please disable the pop up notifications which appear when closing Sage 50 saying you need to update your software,especially for a brand new release that has a pretty major bug.  Letting people know via the messages is fine, but I would completely eliminate the one that pops up after closing sage. 

It doesn't reflect appropriate system upgrade management and annoys the hell out of users as there doesn't appear to be a way of disabling it. Things like this will push people away from your software.

  • Hey what bug are you referring to? I just tried to upgrade to 2021 and now my Sage Server is completely . Followed an unhelpful kb regarding uninstalling and reinstalling actian and that did nothing.

  • in reply to adam h

    There's multiple major issues at this point that I would classify critical.  I am running into a CPU usage leak that pretty much makes a users computer unusable if trying to access over a network.

  • in reply to duckingaround

    Mine isn't even getting through the install, hangs and crashes on a 0x0.......   DLL something can't run applysettings.blahblah   ugh

  • We also found multiple bugs, errors and glitches with 2021.0. Just rolled back to 2020.2 after having a disastrous day with Sage 50. The good news is we discovered our mistake of installing the update prematurely and only had to re-enter our transactions for one day.  We plan to remain using this version until 2021.1 is released and worked through by other users.

    The instability you reference is also apparent on a non-network environment as well.  

  • Thank you for bringing this to our attention. We are currently researching the cause of the issue and an appropriate solution.  We will update this thread with further information as soon as it is available.

  • I applied the update 2021.0 and now it's Saturday (billing) and my sage software is nowhere to be found.
    My files are there and the update exe is there but there is no sage icons on my desktop or exe's in the program files.

  • If anyone has a solution to disable the Sage 50 Update notification upon exit, it would certainly be valuable. Has anyone had a user, not on the server, or a non-owner click Yes and start the update process? Ouch!

  • in reply to Titanized

    Yes, and they can cancel when it starts to run. 

  • in reply to Best Business Strategies

    It's just a very poorly designed prompt.

  • in reply to NOhaya

    Do you have any updates for us regarding the 2021 release?