x Want to participate? Join the group to interact
Options
  • State Verified Answer
  • +2 person also asked this people also asked this
  • Replies 3 replies
  • Subscribers 98 subscribers
  • Views 2658 views
  • Users 0 members are here
Browse Forums
Announcements
150
topics
113
replies
General Discussion
5k
topics
13k
replies
Payroll & Tax
632
topics
891
replies
Reporting and Analytics
573
topics
1k
replies
Service Alerts
1
topics
0
replies
Software Development Kit (SDK)
435
topics
671
replies
Year End
83
topics
128
replies
robb4242

2021 Installation freezes on step 2 of 3

SOLVED
Posted By

I have seen KBs and questions about Sage updates freezing on steps 1 & 3 of installation, but of course I get stuck on step 2 of 3 with no documentation that I can find.

I have installed/updated Sage on 5 of 7 users in the company with no issues (have not started the last user yet).  There were no issues and the update completed smoothly.  This user (the owner of course), gets to Step 2 of 3 and completes about half-way, maybe a tad over and then just sits there.  Has not failed after over an hour of waiting. The only way to stop it is through Task Manager.  

Any help or pointing me to a KB would be greatly appreciated.

Top Replies

  • +1
    verified answer

    This is copied from KB ID 36030. Hopefully one of them will solve the problem for you.

    Section I: Disable anti virus program

    While leaving the installation running, disable your anti virus program. If installation does not continue, follow the next section.

    Section II: Disable UAC

    1. Stop the installation.
    2. Disable UAC. See Article ID 10198: How to disable User Account Control (UAC).
    3. Restart the installation. If the installation stalls in the same place for several minutes, continue with the next section.

    Section III: Install program while in Selective Startup

    1. Start your computer in Selective Startup. See Article ID 12735: How to boot into selective startup?.
    2. Be sure, after the machine boots back up, to open the task manager, and make sure all Startup items are disabled.
    3. Restart the installation. If the installation stalls in the same place for several minutes, continue with the next section.

    Section IV: Manually remove the program

    1. Follow Article ID 10169: How to manually remove the program.
      Note: You may not find the program listed in the Programs and Features window (Step 5). If this is the case, skip that step and continue with the rest of the steps.
    2. Restart the installation.

    Section V: If installing over the network

    1. Copy over the entire installation folder locally.
    2. Double-click the peachw folder.
    3. Double-click the install folder.
    4. Right click _setup.exe and Run as Administrator.
    5. Verify the installation works.

    Section VI: Two msi.exec.exe processes running

    1.Go to task manager and end task on one of the msi.exec. processes

  • 0

    Thanks for the KB StephenC.  Turns out I guess I wasn't patient enough.  I let the install run overnight and it finally finished.  I know that it sat at the 50% mark of the step 2 of 3 point for over 4 hours before finally moving on sometime during the night.

  • 0 in reply to robb4242

    I'm glad you got it to work. I just wish I could have been on site billing you by the hour for that installation Wink

*Community Hub is the new name for Sage City