Hi, I wonder if you've resolved this issue, cause I'm in the same situation right now.

thanks

First, from an Inventory standpoint, nothing needs to be done in Sage 50, as the Inventory was removed from your system when it was sold to the Customer. For the shipping loss claim, you need to address two issues - (a) removing the Customer's Receivable amount due, and (b) recording the loss from the lack of full Receivable payment. You will want to set up a Cost of Sales G/L Account named something like, Product Loss/Shipment Claims Expense. Then, you'll want to enter a Receive Money transaction to the Customer's Account, writing off the open Receivable to this G/L Account. And then last, you'll want to enter a second Receive Money transaction, not referencing the Customer ID, but receiving the $100 from the Freight Company against the G/L Account. This will leave you with a $250 Cost of Sales value in this account, which is basically considered a loss from your reduced collection of the Receivable. Inventory is never affected when dealing with these type of entries. Please feel free to reach out to us for additional assistance, if needed. https://pcosupport.com