Client is using old edition of Sage 50 but I feel if we upgrade, this problem will just move itself forward.
AR Issue - customers have a balance from an invoice or credit memo that does not have a reference associated with it and some of them are many years old posted in closed periods. Amounts appear on aging, but there is not a way to apply a payment or anything to them. They do not appear in the payment window.
Since they are in closed years, there is NOT a way to call them up and enter a reference # on them now.
Utilities - Ingrity checks - reindex GL and Data synch for Customer/Journal and Invoice/Payment Sync Tests - have been run with no resolution to problem.
Suggestions on how to clean up the AR aging and clear these old transactions?
Thanks.