When you purchased a new license, you should have received an email with a new serial number, XXXXX-XXXX-XXXX-XXXX.

To activate the new license, you would need an administrative account to be the only user logged in. They would go under Help -> Sage 50 Activation, Licensing, and Subscription Options -> Select the Change Your Current Version option and hit OK -> enter your new serial number, restart Sage 50.

I recently had to do this when we rolled back to the 2022 version. It automatically selected the previous serial number, which was for 15 licenses, so I had to manually go through these change steps for the newer 20 license serial number.

I hope this helps.

Thank you Shane, I sent your response to the owner and hopefully that will get the new license / user activated

If you added a user, you would have received a serial number for 2023, not 2022.  Sage no longer sells serial numbers for 2022.

Shirley Byard, Sage 50 Certified Consultant.

304-233-2612

[email protected]