Stripe payments wont load into customer account

I noticed that the last 2 payments made using Stripe by customers don't appear in their account.  Does anyone know how to get that feature back?  I had one customer who paid on 9/16/23 and that payment reflects on his account.  The next 2 customers paid on 9/24/23 and 9/25/23 and neither of these Stripe payments are recorded in Sage or in their accounts.

Thanks so much for any help.