Sage 50 2023 Accounting

SUGGESTED

Window has changed the way the tell you you have to update on our computers.   A message came up on my computer so I was able to close all programs. The databases are located on my computer.  The other two computer display the message "Sage 50 Accounting could not be started".   Everything is still, as far as I can determined, accessible and shared over the network.  Does anyone have any ideas?

Can reach Sage support.  Getting voice message "Closed, call back during business hours".  But like Sage the message doesn't give you the business hours.  I wish someone would buy them that makes customer service a priority company wide.  Some Sage people I take to are great and some should be fired.

Hugh 2xx-xxx-xx02

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    Hi  Homerjones ,

    Thank you for reaching out with your Sage 50 issue. It sounds like you've taken several troubleshooting steps already, but the problem persists. Please ensure all networked computers have the latest updates for both Windows and Sage 50, as version inconsistencies can cause such issues. Based on your description and the details from your support ticket this morning, it seems you've already performed several troubleshooting steps like restarting the Actian Zen service and checking network connectivity, which is great.

    Regarding your difficulty in reaching Sage support and their service hours, I understand how frustrating this can be. They open at 9:00 AM EST, and it seems you called just before this time. 

    Please review this article that was sent to your email for additional guidance. If you're still facing challenges after these steps, please let us know. We're here to help guide you to the right resources or suggest alternative next steps to resolve this issue. Your smooth experience with the software is our priority.

    Warm Regards,
    Erzsi

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    SUGGESTED

    Make sure on the workstations the network isn't set to Public as that could cause the workstation database engines not to be able to connect to your database engine.  [email protected]