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Jules Hunter

Shared Companies

SUGGESTED
Posted By

My client and I recently downloaded the current version of Sage 50. He shared the company file and I can see it out there as a shared company, but it has a message that the owner must upgrade the company version before you can access. Since we appear to have the same version, what are the options to resolving this issue?

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    SUGGESTED

    Hi  ,

    Thanks for reaching out about the issue with accessing the shared company file in Sage 50. It seems like the host station sharing the company data may be on a lower version than the one you are using.

    To resolve this, both you and your client should check for updates on your respective Sage 50 installations:

    1. Go to 'Services' and then 'Check for Updates'.
    2. Allow any available updates to download and install.
    3. If prompted, let the company data convert to the updated version.

    After updating, try accessing the shared company file again to see if the issue is resolved. For further assistance or if the issue persists after updating, please visit Sage.com/Resources for support options or join us at Sage Q&A Live for real-time answers.

    Warm Regards,
    Erzsi

*Community Hub is the new name for Sage City