Hi Tracey Mitchell ,

I'm sorry to hear about the power outage and the issues you're experiencing with the Sage 50 Premium 2024 conversion. Here are a few steps that might help resolve the error message you're seeing:

1. Restart Your System: If you haven't already, restart your computer to clear any temporary issues that might be causing the error.

2. Check for Multiple Company Copies:

   • Go to the File menu and select Open Company.
   • If you find multiple copies of your company, open each one to determine the current data set.
   • Use Maintain, then Company Information to rename any old or incorrect company copies to avoid confusion.

3. Restore Backup:

   • Restore the backup you made before the conversion attempt using the "Create a new company using the restored data" option. For detailed steps, refer to this article.
   • Once restored, try running the conversion again to see if it completes successfully.

4. Check for Damaged Data:

   • If the data was damaged prior to the attempted conversion, you would need to find a good backup to restore and then attempt the conversion process once more.

5. Run as Administrator:

   • Right-click on the Sage 50 icon and select 'Run as Administrator'. This can sometimes resolve issues related to user permissions that may not be evident at first glance.

If the problem persists after these steps, it might be best to contact Sage Customer Support directly. Hope these suggestions are helpful, and if you have any further questions, feel free to reach out!

Warm Regards,

Erzsi

I have called sage several times to make a change to my contract for 2024.  How do I get them to respond.  they say they will call me back but never happens.

madeline Akers