You must have the same installed version of Sage 50 on your computer as your client has installed. Also, your client has to add you as a User within the company and then grant access for you. Your client can follow these instructions in the Sage Knowledgebase Article https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=224924850072833&page=1&position=7&q=access%20remote%20shared%20company, and then you would follow the instructions in the Sage Knowledgebase Article https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=224924850072852&page=1&position=1&q=access%20remote%20shared%20company.

Tammi M. Ermerins ([email protected])

Certified Sage 50/Peachtree Accounting & Crystal Reports Consultant & Trainer

800-780-0700 / 954-961-0600, Visit Us on the Web at https://pcosupport.com

Are you using a specific cloud service or platform for accessing the shared Sage50 file, and if so, have you checked if there are any tutorials or guides available for accessing files on that platform?