Sage 50 US

Yesterday I upgraded my clients Sage 50 Accounting 2021 software to build Build: 28.1.01.0176 or version PTXA2021.1.1 All appeared to be working until the accountant attempted to make changes to one of their customers via "Maintain - Customer Prospects…

Hello Everyone, during my data conversion to 2021 my computer timed out when converting employee data. After it shutdown I was able to complete the conversion, but now when I go into the employee data I get the following error: 2020/11/18 08:30:13,…

Log files that can be renamed to OLD and recreated when opening the software.

Hi, I'm in the IT dept, and our accountants are reporting that they are no longer able to open invoices when they view the invoice of any kind the screen flashes for a second and then closes as if they didn't click it at all, no popup no warning. …

It looks like over the weekend we lost a connection in SAGE. We have invoices over the past 1-1/2 years showing as unpaid but yet we also show the checks that paid them. Everytime I try to do an integrity check, it takes well over an hour saying "Smartposting…

I went to create an invoice for a vendor we normally use and the vendor info is now missing. This is strange since you cannot delete a vendor once they have been paid. Any clues as to what happened?

Hi, Inventory count on some items have gone to zero, like they disappeared from the database. There haven't been any activity on these items to explain this. I attached a inventory unit activity reports on one these items as an example. Has anybody…

We have noticed over the last few months that we will enter sales order or invoices, print a paper copy, open it again and email a confirmation to the client, than days later the record is missing. This doesn't happen every day but it does happen a few…

I paused my sharing of remote data access, now after downloading the most recent upgrade in Sage 50, trying to resume sharing my computer seems to be caught in a "loop". The error message that continues to loop reads, "Sage 50 is currently processing…

A sales order was created, printed out, given to the delivery driver to have signed when material was dropped off, brought it back to complete the invoice process and the system will not pull it up. We clicked on the sales order and it pulls up a blank…

We are certain that it wasn't a duplicate entry as it's not showing anywhere else in Sage, only on the original invoice as a negative credit. The erroneous negative Other Credit showing on invoice and not a duplicate payment or journal entry. Cannot delete…

I have a customer record that will not save after making changes to custom fields. It is only one customer, it works on other customers. The error message i am receiving is "last name, company name or address line 1 is required to save a contact". This…

Hello all I have a problem with the trial balance IN SAGE 50 At the end of the year, the debtor side was not equal to the creditor side, and I do not know why Can anyone help ?? Thank you

I am getting an message while trying to close the monthly accounting period of Dec 2019. It says I have a damaged transaction in a specific account and to run the data verification test. when I run this test I am getting a posting error saying an entry…

Here's why... We have paid support contract in place with Sage. We recently had a problem when we used the Year-End Closing Wizard. Starting with the online chat, I was told to call to speak to a support representative. When you call, you can choose…

I had a catastrophic RAID server failure and am trying to get or piece together a working ptb file to get as much data back as I can before I start manually re-entering things. Does anyone have a comprehensive list of all the files included within a ptb…

I am losing my mind over this issue. Description : When the Data Verification test is run with "Both Tests" selected from a client PC (network install), the Data Reliability test does not run. However, the same process run from the server works as expected…

While running Data Verification the process stopped and InvTag.Dat appeared. The program was not responding and the instruction was to close Sage 50. This does not appear to be a file in the Sage 50 Database. Is there something specific that caused…

i have a problem that when i do data verification or year end wizard a message appear that " I/O error in file C:\PROGRA~2\SAGESO~1\company\BURBUTGA\JRNLROW.DAT"error reading or writing a file.select help for more information.so what i can i do to resolve…

Last December, when I closed year 2016, year 2017 opened out of balance. How do I get the books back in balance? The error is in retained earnings. All asset, liability and equity accounts opened with the correct balance except retained earnings.

We have recently discovered that we have some sort of corruption in our Vendors data file. We tried to go into edit Vendors and Sage just hung. I then went and tried to do a Data Verification and it repeatedly found problems in that file that it could…

the problem were seen on both server and workstation when we open vendor list, inventory item costing report and general ledger. The system close the windows and show that massage. We tried to solve the problem using data verification and integrity but…

If I go to RECEIVE MONEY to check what a customer owes, it says 1,500. When I go to the customer field "MAINTAIN CUSTOMER", it shows they only owe $1,000. I ran a "DATA VERIFICATION" and its showing me nothing is wrong. What other steps can I take…

We are experiencing frequent I/O errors affecting different areas of the database. Has anyone else seen an increase in these errors occurring? What is the cause?

Does anyone know how to remove a null company ID from the select company ID menu?? There was no company entered I can get rid of the entry. Old Peachtree Classic Accounting Release 13.02.007. Can not get into account to remove from utilities. Deleting…