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Table of Contents

Common issues: Reports and Forms

Error: "In order to run this report within Sage 50, you must call 1-800-326-1420 and update your subscription 

Tax forms update window does not appear 

E-file button grayed out 

Missing tax forms 

Troubleshooting and explanation of the payroll exception report 

My Payroll Report is blank 

State Taxes

Tax Liability Report doesn't match the State Tax form

State Unemployment does not show on the Tax Liability Report

Error: "Missing Massachusetts MAPFML record" when processing W-2

Error: "Missing Connecticut CTPL record" when preparing W-2

*Community Hub is the new name for Sage City