Skip to content

Table of Contents

Common Issues: Product & Tax Updates

Error: “The latest Sage 50 Accounting service release is not installed on your computer. You must install the service release before running this Sage 50 Payroll Solutions update…”  

Tax forms update window does not appear 

Payroll tax calculations could not be found  

Payroll not calculating for any employees 

My user-maintained tax tables are missing  

E-file button grayed out

Error: "There was a problem activating." or "There was a problem with the activation files for Sage 50"  

Error: "Sage 50 update could not be completed and needs to be run again"

Error: "loading current company file" when trying to launch the program or open a company 

*Community Hub is the new name for Sage City