Finance Charge - Out of Balance AR

SUGGESTED

I used Finance Charges for the first time.  In order to get a couple months in arrears added, I posted an invoice to the FC Sales Account Type.  This invoice is showing in AR as a receivable instead of below as part of FC.  FC's are also calculating of this FC invoice.

To top it off, the first FC invoice was posted to the wrong Sales Account.  The first invoice was voided, however it looks like a CM was created to clear the voided invoice or to bring the FC GL into balance, so now the AR is out of balance, but the FC GL is correctly stated.  How do I correct the out of balance amount in AR and get the FC moved to the proper place on our AR aging?

Why does FC not show up on the AR Detail Report by customer?  FINANCE CHARGE with no customers name indicated makes it difficult to associate the amount due by customer.  Additionally, in posting payments, no activity shows up for  the amount of FC applied to the customer on the posting screen to know how much of payment to apply to FC's.

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    SUGGESTED
    Trinity- There is a resolution #49763 "How to set up finance charges and how finance charges are calculated". Your issue above is too complex to give you a quick answer in this forum. For your specific issue above, I would recommend working directly with a support analyst to further troubleshoot your specific issue. To open a case with a support analyst, call 800-447-5700.
    Thanks,
    Coleen