Unable to connect with the System Manager Database. Pervasive ODBC Client Interface Client LNA... no available transport protocol for the Pervasive Network Service Layer

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We are running Windows 10 with a Server 2012 Datacenter server.  Everything has been running along just fine and now the clients are getting the above error.  I have read something about a Microsoft update and have tried uninstalling and reinstalling at the client but now getting errors to just reinstall and nothing is working... ANY HELP???  Thanks

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    Hello-

    Good news!  There is an Knowledge Base article on that error.  You can access our Knowledge Base by going to support.na.sage.com.  For your search enter the Knowledge Base article number 39468 or the title "Error: "...No available transport protocol for the Pervasive Network Services Layer" (39468)" .  The article offers a list of suggestions for you to try.

    Thanks,

    Coleen

  • 0 in reply to Coleen Graber

    I already tried ALL of those suggestions and nothing worked :-(  URRGGHH

  • 0 in reply to reneegmol
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    That generally has resolved issues after the Windows 10 update.  Next I would have you verify you are on the current version of Sage Exchange.  In our current version of BW (V2018) we only support the V2.x of Sage Exchange.  If you are on V1.x, then I would have you update to v2.x.  See article #77826 "What Sage Exchange version do I have installed?"  This covers what version you have and how to upgrade.  Note: you have to be on V2017 or V2018 to upgrade to v2.0 of Sage Exchange.  If upgrading to v2.x does not resolve your issue, then I would call support at 800-447-5700 to open a case with a technical support person for further assistance.

    Thanks,

    Coleen

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  • 0 in reply to reneegmol
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    That generally has resolved issues after the Windows 10 update.  Next I would have you verify you are on the current version of Sage Exchange.  In our current version of BW (V2018) we only support the V2.x of Sage Exchange.  If you are on V1.x, then I would have you update to v2.x.  See article #77826 "What Sage Exchange version do I have installed?"  This covers what version you have and how to upgrade.  Note: you have to be on V2017 or V2018 to upgrade to v2.0 of Sage Exchange.  If upgrading to v2.x does not resolve your issue, then I would call support at 800-447-5700 to open a case with a technical support person for further assistance.

    Thanks,

    Coleen

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