dmkeller-

In our Knowledge Base at www.SageKB.com there is a Knowledge Base article - #45585 "How to void a credit card settlement and fees" .  In the article it explains:

When a credit card settlement is posted into Cash Management:

• A deposit is posted for the credit cards
• A charge is posted for the credit card fees

To void a settled credit card transaction, use CM, Transactions, Void Bank Transactions

• Void the deposit for the credit card settlement
• Void the charge for the credit card fees.

So you will want to select Deposit when you are in Void Bank Transactions.

Thanks,

Coleen

I get this as a error message.  

I get this as a error message.  

Has this item already been voided? The error message indicates that is was. Otherwise, I would make sure you have not marked the Credit Card Settlement as cleared in your bank reconciliation. Cleared items cannot be voided. Also, if you are typing in the reference # use the look up and manually look for the item.

If that does not resolve it and you are still getting the error, then I would call support for additional troubleshooting assistance. You may have lost your data links to that transaction. They can review your transactions and determine your best options.

Sincerely,

Coleen