Errors discovered with 2021 BusinessWorks update

SOLVED

Has anyone else noticed that the new 2021 version of BW has a few annoying errors?  The errors I've noticed are as follows:

  1. The cursor doesn't advance to the next field in sequential order. I've noticed this in Order Entry > Direct Invoicing > Ship to Address.  It goes from NAME, then jumps to EMAIL ADDRESS, then ADDRESS LINE 1,then ADDRESS LINE 2, then CITY, then it jumps out of order to ZIP CODE, then jumps back up to SHIP TO, then jumps down STATE, and finally to PHONE #.  It's annoying that the cursor advances out of order.
  2. The cursor doesn't automatically advance to the SHIP QUANTITY after searching for a part number.  I've notice this in Order Entry > Direct Invoicing > Line Items.  When you select the little box with the three periods in it to search for a part number and then select the part you wanted, the cursor doesn't jump down to the Ship Quantity like it used to do with every prior version of BW.  Once you select the product code in the search window, the cursor stays in the Part # field instead of automatically advancing to the Ship Quantity.  It's frustrating because you have to manually use the tab key four times to advance to the Ship Quantity.
  3. The cursor doesn't advance in order on the summary page either in Order Entry > Direct Invoicing.  It jumps around out of order when advancing.
  4. The cursor doesn't advance in order when entering payments in Accounts Payable.  I've notice when in Accounts Payable > Enter Payments, that the cursor jumps from VENDOR ID to CHECK #, then to the box for entering the digits for the check number, then the box for VOIDED, and then it jumps to OPEN CREDITS.  It used to go from the box for VOIDED to the box for AMOUNT.
  5. When in Enter Payments in Accounts Payable, I've notice that a "-3" is put in the check number field once EFT is selected for payment type.  Why is that there?

I hope another "Hot Fix" is planned to address these annoyances.

  • +1
    verified answer

    Thank you for reaching out.  Due to changes in v2021, you may see some changes with the displays.  Unfortunately, it appears some things like tab order in some tasks may have been affected.  We have been working with our engineers to get these reported issues resolved as soon as possible.  Some of these issues have already been resolved.

    In response to your questions: 

    #1, #2, #3 – Although similar issues with the tab order have been reported in other tasks, I do not show anything reported about the tab orders in Direct Invoicing.  I will go ahead and report these issues.

    #4 – This issue has been reported and set to be resolved in SP 1 for V2021 (coming soon).  See KB Tab order incorrect in Enter Payments (107232)

    #5.  Prior to V2021, this field would be gray if you select a payment type Cash, EFT, or Credit Card.  In V2021, the system displaying the program codes for 'CheckNo' (in the past the field was just grayed out).   0=Cash,-2=Credit Card, -3=Electronic funds transfer (EFT).  If you are interesting in more tables and fields name that our system uses, search on KB# 19339 “Where do I find the table and field names?” in our Knowledge Base at sagekb.com.  

    There is also an article in our Knowledge Base #107119 “Known issue Sage BusinessWorks 2021”.  This has some of the reported issues for v2021, as well as fixes and work arounds to resolve these issues.

    Sincerely,

    Coleen

  • 0 in reply to Coleen Graber

    Thanks for the prompt reply.  It's appreciated.  I look forward to SP1.