We have a few cash receipts (customer checks) that we voided the payment and the deposit for but they show up as charges on our bank reconciliation report. How do I get those charges off?
Thanks so much
If you void the receipt before you void the deposit - you will get these charges in your bank reconciliation because the system thinks that the check must have bounced at the bank and that it wasn't an error on user part. That said - If you have all the Black Diamonds (Receipts deposited) in the month - you can just VOID the Transactions in Cash Management.
I agree with the response below. You will need to void the charge (CM, Void Bank Transactions) created by voiding the payment. Generally, after you void the Payment, you do not need to void the Deposit. When you void a payment, if the payment has been deposited, the system will automatically posts a charge to offset the original deposit. When it is time to reconcile your bank rec, you clear the deposit and charge together. For more information about voiding payments, see article in our Knowledge Base: How to void customer receipts for check, credit card, or cash payments (17205) - or link below
Thank you both for your help. I really appreciate it!
*Community Hub is the new name for Sage City