BWGAccess

SUGGESTED

How do I obtain BWGAccess? Does it come standard as part of the BusinessWorks kit or is it a separate paid for application?

  • 0
    SUGGESTED

    Hi  ,

    Thanks for your question. BWGAccess is a feature that enables integration with third-party applications, and based on the information you've provided, it seems you're interested in whether it comes standard with the BusinessWorks kit or if it's a separate paid application.

    BWGAccess does require an active Sage Business Care plan, as stated in our support article. Beginning with Sage BusinessWorks Version 2017, to use the BWGAccess integration, customers must have a current and active Sage Business Care plan. This integration is not automatically included as a standard part of the BusinessWorks kit; rather, it necessitates having this active support plan.

    If you're encountering errors such as "Cannot access BWGAccess - System Manager Registration Code not found" or "BWGACCESS.EXE requires an active support plan," it indicates that the system is unable to verify entitlement due to possibly not having an active Sage Business Care plan or a discrepancy in registration information.

    Here's what you can do:

    1. Check Your Registration Information: Go to Utilities > Registration Information and select "Module Registration..." to ensure you have the correct registration information for the System Manager module.
    2. Verify Your Sage Business Care Plan: If you already have a plan, ensure it's current and active. It might take up to 24 hours for the system to update after renewing your plan.
    3. Internet Access: Ensure the computer has internet access to validate the entitlement for the Sage Business Care plan.
    4. Contact Sage Customer Support: If you do not have a current Sage Business Care plan or if you're still facing issues despite having one, contact Sage Customer Support via Live Chat to discuss your options or resolve any discrepancies.

    In summary, BWGAccess requires an active Sage Business Care plan, and it is through this plan that you gain access to the feature, rather than it being a separate application that can be purchased on its own.

    Hope this clarifies your question. If you need further assistance or have additional questions, don't hesitate to reach out.

    Warm Regards,
    Erzsi