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How do we post an overpayment against a invoice? When attempted it will not allow.

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We received an overpayment for an invoice. When attempting to enter it in Direct Invoicing, it will not allow me to, stating that it is an "invalid net amount". I need to enter it so that I can refund it. Please advise? Many Thanks!!

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    In Direct Invoicing, you will not be able to post an overpayment. Instead, post the invoice without the payment. Then go into AR, Transactions, Post Receipt and post the payment to the invoice #. In Post Receipt, on the top you have an option in Distribution to post the overpayment to Open credits or Deposits.

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