Hello, Does anyone else have an issue with the subsystems like AR aging not tying to the General Ledger balance at a month end? Do you know how that can happen and how to fix it?
Hello, Does anyone else have an issue with the subsystems like AR aging not tying to the General Ledger balance at a month end? Do you know how that can happen and how to fix it?
Kristeen,
I strongly recommend that you run 3-1-3-26 (or -56) (for contract receivables) and 11-1-3-26 (or -56) (for service receivables) to compare to your General Ledger Control Accounts. Other aging reports tend to be less reliable. Have you run a 1-6 GL Audit and gotten no errors? If you have audit errors that won't go away with a 1-6 Recalculate Balances, then seek help from a consultant or tech support. If your audit is clean, you may have a problem with posting periods of invoices vs posting periods of cash receipts that may need help of a consultant or tech support to identify and correct.
*Community Hub is the new name for Sage City