Emailing Customer Statements

SUGGESTED

Hello,

We are having issues with the ability to email our customers their statements every month. It gives us a error message of, "Unable to send email via Outlook: Sorry, something went wrong. You may want to try again." 

It does then show up in the drafts folder. So we are trying to figure out what the disconnect is here.

Anyone have this same issue and what did you do to fix it?

Thank you