I realise this post is a little old now.  However, my company has just been upgraded to 18.2.2 in June 2020 (in Australia we have been told this is the latest version available in Australia).  I rely on this automated backup process as part of my backup routine.  I am now faced with running these backups daily manually  (which can only be done when everyone is out of the system).  This is very frustrating and and annoying to the users - when it previously worked perfectly.  Has there been any solution to this?

I realise this post is a little old now.  However, my company has just been upgraded to 18.2.2 in June 2020 (in Australia we have been told this is the latest version available in Australia).  I rely on this automated backup process as part of my backup routine.  I am now faced with running these backups daily manually  (which can only be done when everyone is out of the system).  This is very frustrating and and annoying to the users - when it previously worked perfectly.  Has there been any solution to this?

I agree that this backup solution is a step backwards.  The backups can be automated through the Sage Admin interface however you are correct in that if anyone is in the system they fail.  Running this is especially important if using the SQL Replicator.  We actually host our Sage system on a virtual machine and that backup, with the SGL Database on the same machine, is how we feel assured of being safe as it takes a time in place snap shot.  But I do check on these backups every few weeks and make sure they run occasionally. 

Thanks for your reply.  However my issue is that since the 18.2.2 upgrade - that automated backup within Sage System Administrator is no longer working at all. 

I can run these backups manually but the automated backup worked perfectly prior to the upgrade and now fails. 

Therefore I have to run these manually (at a time when no-one is on the system - which means staying up late to do it).

Is there any solution to fixing the automated System Administrator backup in this version please?

Hello, I was more trying to point out alternate ways to backup as even in the best of cases the Sage Backup is not a great solution.  But check out this article which describes something similar:

https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=96050&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=1492&cmd=displayKC&dialogID=64671&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true

thank you - looks like a similar issue (however, the txt file doesn't exist in in our folder structure).  Will test to see if it works.