Sage Construction & Real Estate

In the 'files to backup' instructions, every module says to include the 'User.frm (in the Formula folder).' We do not have a 'Formula' folder. I have done a filename search for user.frm in our entire live data folder but no results were returned. Where…

Someone deleted our current GL and JC file last night. How do we resolve without losing what work was done today?

I have a need to restore a backup from the end of 2021 into a new company in Sage 300 CRE. What would the process be to do that, without effecting the current production company. thanks v

We are using System Administrator to do scheduled, nightly backups of Sage 300 CRE. However, they are failing intermittently, seemingly because some people forget to close Sage applications on their desktops every night. As I'm sure any IT professional…

I accidentally closed our contracts module twice, rolling it forward two months rather than one. How can I reopen the contracts module?

I am trying to determine the best possible backup solutions for Sage 300 CRE. Is it possible to restore single Sage files from a Microsoft Shadow Copy? If so, what is the correct way to do that without disrupting the database? Is it possible to…

I'm not able to create full image backup of my sage machine, so I'm planning on recreating it in another server. The issue being, when I open up System Administrator and I click my company folder, it says, "You have not selected all of your company folders…

Manually performing a company backup works fine but the scheduled backup does not backup the CompanyData folder. Is this a permissions issue as the scheduled backup is running the scheduled task as SYSTEM?

Hello! Is there any way to inactivate terminated employees or get them to stop pulling into reports- same question applies to closing jobs? Currently we are archiving terminated employees (and jobs) to a separate data folder as they will pull into reports…

So I am trying to switch over to using System Administrator to do the backups (we just started using SQL Replicator) and the first back up failed because someone left Sage open at their desktop and I got an error about Master.qlm being open. This will…

I mistakenly upgraded all of my files from 9.8 to 13.1. In the process, a number of files could not be "renamed" and thus did not upgrade. I am unable to access job cost records and unable to process payments in Accounts Payable. The File Doctor report…

Restoring from a System Administrator backup file from two days ago, using the System Administrator restore function, but as soon as the file is chosen, it kicks to a non-responsive state. I have let it run at least 5 hours and can't tell if anything…

Here's a new problem after installing 17.1.8 update (not a problem with 17.1.7): Common Tasks - Tools - File Tools - Backup The "ts.ctl" file is in use when we try to use file tools to backup our data. The knowledgebase leads you to various methods…

I am curious if anyone else is having issues with the Automatic Backup Feature failing in the System Administrator. I can backup manually just fine, but the auto backup gives me this error: 2018-12-25 20:00:00 Starting backup 2018-12-25 20:00:15 Folder…

Can I delete printouts? Will this effect anything or cause loss of data? Is this a data file or simply an entry report for printing?

I'm running Sage 300 Construction and Real Eestate version 18 without SQL and tried to do a restore to eliminate an accounting error and received this 2018-08-15 14:36:46 Using backup file E:\backup180815_125258.zip 2018-08-15 14:36:46 Restoring global…

Is there a way to retrieve data if server that Sage (Timberlime) was on was hit with Ransomware?

Somehow our Current.prt file was deleted and a new one was created when we processed a payroll on January 10, 2018. Now the Current.prt file contains only the data from that payroll. We use the File Tools>Copy function to back up our transaction and master…

I am hoping to find a way to safely log users out of Sage in order to prepare my server for daily backups. Everything I have read so far seems to depend on the users taking the initiative to log out of their applications at the end of the day, and then…

I am hoping to find a way to safely log users out of Sage in order to prepare my server for daily backups. Everything I have read so far seems to depend on the users taking the initiative to log out of their applications at the end of the day, and then…

My log viewer file has grown quite enormous over the years. I can see that it is possible to archive it to an xml file but I cannot seem to find a way to delete the archived entries. Any help would be appreciated.

We are getting periodic errors with our backup software, that may be caused by the "Pervasive.SQL" VSS Writer. What causes this error and is this a cause for concern? Sage and Pervasive are contained within virtualized Hyper-V servers that Acronis backs…

Does anyone know if when moving files, should all other users be out of Sage? For example, we recently moved some of our payroll files from Current to History. During that time we had everyone stay out of Sage. In that situation would it be okay for the…

Hello. We would like to take a backup of all our 300 CRE users & user-roles. What folder(s) do we backup in order to do this? is there anything to watch out for when doing a restore of this data?Thanks.

One of our employees accidentally deleted some meeting minutes. There was only one set. Had anyone ever had any luck in recovering minutes? She created them several days ago so we do have a nightly backup of our files... but is there anyway to extract…