Hi RDufresne,

A possible solution for you can be found in our knowledgebase:

https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=94847

Thanks!

We had the same problem.  This is what our IT guy said: 

I did a reinstall (again) of the update. On top of the existing update. During install, there's a screen where you can verify your license information. I just made sure all of that was accurate. (It was already filled in for me, and grayed out.)

Here's the important part. When you reboot you actually have to click yes to let timberline reboot your system. I clicked no, and then manually rebooted the first time. I think that made a difference. when you click yes to restart right then, timberline does a few things before your system restarts... I think that may be the key.

Hope this helps!

Jesse:  Thank you for your response.  This happened after applying the year end update 17.1.8 over 17.1.7, too.  I won't use the words that are boiling out of me, but this is so frustrating that Sage has put together such a lousy program update such that it's a fight to get things to work they way they should.  We are so frustrated with having to fix Sage's mess.  Although Kelly makes a good point, we did click "Yes" to the restart at the end of the installation.  It's ridiculous and Sage should be embarrassed at what they're putting us through.  What once was a quality program is now a hunk of junk!

I totally agree with you.  The yearend update has created a lot of problems.  Every time I try to Post Checks in the Payroll module it locks up.  PR Master File in Use.  The solution per the live chat line was reboot the server.  Have to get everyone out and have my 3rd party IT reboot our server.  What a hassle and not time sensitive.  After a 2 hour hold time today, I was told it's probably Paperless that is interfering.  Solution: Turn Paperless off at the server.  Really?!?!?  Next week we will try making sure everyone is out of Paperless and I will try to Post Checks.  If that doesn't work, we are back to rebooting the server EVERY time I need to post payroll.  All of this started with the year end upgrade.  Version 17.1.8

This solution did not work for me.  what else can I try?